Whether dealing with individuals or B2B, today’s digital age organisations in sectors such as banking, insurance, manufacturing and government are expected to provide customers with instant communication, provide better customer service and ship goods and/or services in shorter time-frames while keeping costs low. This pressure in turn falls back on suppliers who must respond by changing processes and removing manual work to improve efficiency.
Existing static mobile apps that enable consumers to locate stores, check statuses and review account information have paved the way for the next wave of mobile customer engagement apps for financial services, insurance, healthcare and government. To stay relevant and competitive, you must engage customers where and how they want. Now is the time to extend the power of your processes via mobile apps to simplify and accelerate interactions such as onboarding customers, opening new accounts, submitting insurance claims, paying bills and making remote deposits
How AAC Systems’ can help:
Filing expense reports while on the go, processing insurance claims in the field or streamlining cheque payment processes with mobile capture technologies can deliver significant cost savings for any enterprise. By capturing information at the point of origin and delivering it directly to an enterprise application for processing, enterprises can accelerate processes, speed up transactions and reduce operating costs.
AAC Systems can help turn smartphones into information capture devices with dynamic apps that meet customers where they are, when they want to be engaged, and on their preferred channel. Using a Mobile Capture Platform, organisations can improve customer service and accelerate transactions across all lines of business while driving greater revenue. Capture and image processing technology running on the device automatically extracts and validates information from photos and videos taken from a smartphone or tablet, eliminating the need for users to manually enter information.
Mobile capture technology enables apps with endless capabilities — all from a single platform. Today, mobile-centric customers can interact with a company’s core systems, enabling more services to be delivered in real-time — the way customers want to be engaged.
AAC Systems can extend the capture platform to Mobile Devices through applications for Apple and Android devices, enabling you and your business to achieve the following key benefits:
Better Customer Engagement – Gain customer satisfaction with communication that is transactional, not just informational.
Save resources with Self-Service – Replace back-office scanning operations with real-time capture and indexing by the customer.
Eliminate Manual Entry – Simplify and accelerate transactions with automatic entry of data within documents.
Improved Process Performance – Reduce processing times creating greater customer satisfaction.
To discuss Mobile Capture, please contact AAC Systems Ltd.