Controlling unpredictable business processes to create better service and improve outcomes.
Many business processes follow a known path, for example invoicing, purchasing and employee administration – they are predictable and the process is known at the outset. However, case management processes such as – complaints, insurance claims, customer on-boarding, police investigations, patient encounters and virtually any form of legal agreement are all human centric, dynamic and cannot be predicted in advance. Cases share a number of common characteristics. They can be long running, lasting months or even years, unlike accounts payable invoices. They are goal-driven, even though the path to that goal may be unclear. They often involve many people, and people can have multiple and changing roles. Cases are usually highly collaborative and require a team based approach. They can be inter-related with the outcome of several cases impacting on each other. Case Management processes are often highly sensitive to external influences and case workers must have the ability to decide on the most appropriate path or course of action. Case processes are knowledge-intensive, requiring highly experienced personnel and the collection and presentation of a diverse set of information is vital to success.
How AAC Systems’ can help:
AAC Systems enables organisations to automate business processes that are highly variable, unpredictable, loosely structured and subject to change. Dynamic case management capabilities enable organisations to create and track the workflows needed to address rapidly changing and incident-specific requirements.
Dynamic case management also helps empower employees by delivering data in context while orchestrating multiple business applications. With AAC Systems dynamic case management, organisations can improve the speed and quality of business processes by providing the information needed for enhanced decision-making, exception handling and case resolution.
Benefits of Case Management Automation:
Integrating People and Processes – Combine knowledge and process to effectively support the ad-hoc and unpredictable nature of case management while integrating the technologies required to support knowledge-intensive processes.
Providing Cross-Industry Capabilities – Automate customer on-boarding, patient encounters, insurance claims and virtually any form of legal agreement – each of which involves unique processes, tasks, decisions and approvals.
Leveraging Microsoft Capabilities – AAC Systems’ dynamic case management is particularly suited to Microsoft-based organisations as it integrates with and leverages the capabilities of Microsoft Dynamics CRM, SharePoint, Exchange and Lync.
For a confidential conversation on your options for Case Management Automation, contact
AAC Systems Ltd.