Always available to get you up and running again
When systems work well, they generally work very well – But what when they don’t? Is there a Helpdesk you can call?
It’s a common scenario. Yesterday everything was fine but today issues have arisen that need fixing.
Most systems have many parts, for example: PC’s, servers, networks, software, scanners and operators, and the landscape is changing all of the time.
The hardware is getting older, the network is constantly being updated to protect against intrusion and the software could now be a legacy version affected by a change of operating system.
Of course, it may not be the system itself, it could be a new member of staff is unfamiliar with the operation which may highlight a training need as opposed to a system malfunction.
AAC Systems offers a specialist Helpdesk Service designed to support the operation of data capture systems including the scanners, the software, the PC and server hardware as well as offering training to new members of staff or where a new function of the system has been introduced and needs explaining.
